In spring 2026, we invited Labo Print customers to take part in a customer satisfaction survey. We wanted to better understand how you evaluate working with us — from product quality, delivery times and customer service to your everyday needs related to ordering advertising materials.
154 customers from four sales markets responded to the survey. Thank you for every answer — both for your words of appreciation and for specific suggestions on what we can do better.
Why do we ask?
At Labo Print, we have been producing advertising materials, large-format solutions, exhibition systems, POS materials, labels and packaging for customers from various industries and markets for many years. However, we know that good cooperation is not just about the product itself.
Communication, predictability, efficient service, clear information and trust in the team handling the order also matter.
That is why we regularly ask our customers for feedback. The customer satisfaction survey is part of our quality management system, but above all, it is a practical way of listening to the market.
What do you value most?
Four strong areas of Labo Print clearly emerged from the responses.
Product quality
This is one of the highest-rated areas of cooperation. Customers point to the quality of workmanship, repeatability and the consistency of products with their expectations.
For us, this is an important signal, because behind every finished product there are not only technologies and materials, but also the work of many teams: from file preparation, through production, to packaging and shipping.
Fast turnaround
Many customers emphasise that time is crucial in their work. This applies in particular to advertising agencies, event and trade fair companies, print houses and partners who carry out projects for their end customers.
That is why we are pleased that fast turnaround and meeting deadlines are among the most frequently mentioned values of working with Labo Print.
Broad product range
Customers appreciate the ability to meet many different needs with one production partner. Large-format print, display materials, exhibition systems, POS, textiles and event solutions — a broad offer makes it easier to plan campaigns and projects, especially when consistency, timing and smooth coordination are important.
Relationships and service
Many responses referred to specific people and teams. This is particularly important to us, because it shows that the relationship with an account manager still plays a very important role in everyday B2B cooperation.
Customers appreciate competence, commitment, good communication and understanding of their needs. This is an area we want to continue strengthening.
What else did we hear?
The survey also showed that customers expect even greater transparency and convenience in everyday cooperation.
Among the most frequently mentioned needs were:
• easier access to order history and order status,
• faster access to information about delivery times and shipping,
• simpler reordering,
• more transparent online tools,
• product materials supporting further sales,
• even more efficient communication on current topics.
This gives us very specific guidance on how our processes, tools and customer service should continue to develop.
What are we working on?
We do not treat the survey as a one-off summary. We translate its results into specific areas for further work.
In the coming months, we will focus primarily on:
More efficient communication
We want customers to receive information faster that their request has been received and is being handled. This applies to quotation requests, technical questions and current information about order progress.
Greater process predictability
We will continue working to make information about delivery times, production status and shipping easier to access and more transparent.
Development of online tools
Customers clearly indicate that they want more control over their orders and faster access to basic information. That is why, together with IT partners, we are preparing solutions that will make everyday cooperation easier — including in the areas of order history, order status and reordering.
Support for B2B partners
Many of our customers operate as agencies, print houses, intermediaries or resellers. Their needs are specific: efficient quoting, predictability, neutral product materials, white label solutions and a comfortable cooperation model with the end customer are important. We are taking these insights into account in the further development of our offer and communication.
Thank you for your feedback
For us, the customer satisfaction survey is not just about numbers. Above all, it is about the specific voices of people who work with Labo Print every day: placing orders, asking questions, planning campaigns, serving their own customers and expecting an efficient partner on the other side.
Thank you for your trust, honesty and the time you took to complete the survey.
Your answers help us develop Labo Print in a direction that truly responds to customer needs: in terms of quality, processes and relationships.
See you on the next projects.